Finisterre - Technical Ethical Online Surf Clothing

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Frequently Asked Questions

You won't be put on hold here, no automated phone services or some international answering service. At Finisterre, you will speak to one of the four guys who started this company and we're open to answer questions, handle orders, garment availability or simply chew the cud.We welcome feedback, good or bad, so please let us know how we are doing.

Contact us via email, contact steve@finisterreuk.com or call us anytime on: 01872 554481

Finisterre Customer Service Guru Stephen Davis answers some FAQs;

Can I order Over the Phone?

You can order over the phone 8-6 Monday to Friday – 01872 554 481. Between these hours, feel free to call and talk to anyone of us with regards to product questions, sizing issues etc. Outside of these times, there is a 24 hour messaging service – leave a message with your contact details and we will get back to you ASAP.

Can I speak to someone?

Absolutely, we prefer customers calling us as it is always good to talk things through and have a general chat. Just give us a call on 01872 554481 and we will answer your questions.

Will my details be secure?

All payment information is encrypted over a secure SSL server, so we never see or have access to payment information such as your card details.

Can I have a refund if I’m not happy?

Absolutely.

If you are not happy with your product, for whatever reason, please either call us and let us know you are sending your garments back, or drop us an email to order@finisterreuk.com, quoting your order number. If you can let us know why you are returning your garments, please do so, as we are always looking for areas to improve our garments and service.

We will refund the amount to the card you used to purchase the garments within 2 working days. We will also refund your total order amount, and unlike many other companies, we also refund your postage.

Or you can e-mail us at order@finisterreuk.com

How do I exchange my order?

Please call or email and let us know. Alternatively, please just send the garment back, including a note detailing what you want exchanged and where you want it sent.
On receipt of the original purchase (in its original condition), we will get your new garment out to you, with no extra delivery cost. We are not responsible however for the goods being sent back so we recommend you use a signed for service.
If we do not have the style in stock you want, we will get in touch with you and let you know.

When will I receive my order?

All orders will be processed and dispatched the same day, up till 3pm. Orders received after 4pm will be dispatched the next day. Be aware that orders received after 4pm Friday will not be dispatched till Monday.

Where is my order?

We use Royal Mail to deliver our garments, and all orders are sent First Class. If your order has not turned up please let us know on 01872 554481. We can send goods with a courier or recorded service, please either select this option when ordering or let us know by phone or email.

Will my details be kept private?

All information you provide to us is strictly private and confidential. As dictated by the Data Protection Act, we will treat all such information including name, address and email in the strictest of confidence. Customer information will not be disclosed to or shared with any persons outside of Finisterre.

What should I use to wash my garments?

All wash care instructions are included inside each garment, please follow these carefully. We recommend Nikwax cleaning and re-proofing products for our Nikwax garments. For more on washing garments, click here.

FAQs

Phone
Finisterre Customer Service

+ 44 (0) 1872 554481

All major credit cards accepted. Available 24 hours, 7 days a week, message service.

Email
Order@finisterreuk.com

Address
Finisterre
Wheal Kitty Workshops
St Agnes
Cornwall
TR5 0RD

Cheques (including postage & packaging) made payable to Finisterre. Please write cheque card guarantee number and expiry date on back of cheque. Include all details – order (style, colour, size), delivery address and contact details.