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We love to hear from you and we believe in keeping it personal, direct to our customer service team in the Workshop.

Call us
UK 01872 554 481
US Toll Free 1-866-469-1142 (East coast 8am-1pm / West coast 6am-9am)
Worldwide + 44 1872 554 481

Email us
We’d love to hear from you whether it’s feedback on a product, have a returns query or want to find out when your product will be arriving. Email the workshop on and one of the customer service team will get back to you.

Write to us
Wheal Kitty Workshops
St Agnes
Cornwall TR5 0RD
United Kingdom


Product care
You can find washing instructions printed inside every garment. In general, washing in cold or warm water with mild laundry powder and line dry is the best way to clean our products and ensure a long life. A few of our garments are dry clean only.

Our outerwear is treated with a Durable Water-Repellent finish (DWR), which keeps the outer fabric from becoming saturated so that the breathable barrier can do its job. Re-proofing increases the water repellency and lifespan of your jacket. When rain ceases to bead on the fabric, it’s a sign that water repellency is fading and cleaning / re-proofing is required. To re-proof we firstly recommend cleaning at 30°C with Nikwax® Techwash. Then re-proof using Nikwax® TX Direct.

Repair Service
We hate waste and would much rather breathe new life into an old jacket than add it to landfill. We are fortunate enough to have the skills of Annie, a young milliner and one of a dying breed, who can make anything from fabric. She repairs, patches and throws years back into the garments she works on and can even add some original patches so if you want a twist to your repair just ask!

So if you love your jacket why not send it for a spa day. Our repairs start at £12.50 inc. p&p and a Nikwax® wash & reproof at £12.00 inc. p&p.

All repairs are different and Annie will not begin a repair until an accurate price has been quoted and she has the go ahead from you to fix the item.

Our repair menu*
Darning to cotton jersey / merino fabrics £11.00
Insulation – 1 small patch £12.50
Insulation – 2 small patches £16.00
Insulation – 1 medium patch £16.00
Insulation – 1 large patch £20.00
Insulation – 3/4 patches £30.00
Fix pockets £12.00
Inside hem replacement pull cord £22.00
Replace Velcro on cuffs / tabs £20.00
Zip replacement (allow 1 month) £45.00

If you'd like Annie to work her magic on your product send it to Finisterre, wheal kitty workshops, St Agnes, Cornwall, TR5 0RD. Just don’t forget to add a little note with your details and what you'd like done.

* all repairs by hand and to the highest standard


UK Delivery Offer FREE
Tracked standard delivery on all orders over £100

Worldwide Delivery Offer FREE
Tracked standard delivery on all orders over £150

UK Standard £4.00
Tracked (signature required) Royal Mail Second Class Delivery (2-5 days)

UK Next Day £8.00*
Tracked (signature required) Interlink Express
*Only available on orders placed before 11am Monday – Thursday

International £15.00 **
Tracked (signature required) (within 21 days)
** Does not include customs duty, local taxes & handling charges


Please view collection and add the required items to your basket. All items are priced in £ British Pounds. Our currency calculations are provided via Webservicex, update regularly, and should act as a guide only. Your credit card company will automatically convert the amount into your local currency once the sale has been completed. Click to shop

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community. Any customs and/or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

If you are not 100% satisfied with your product we are happy to offer a full refund, credit note or exchange as long as the product is returned to us in a new, unworn condition with the original packaging within 14 days.

Please ensure that you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. If you have received an item from Finisterre as a gift you may return it for an exchange only. Please obtain proof of postage, as we cannot accept responsibility for goods lost in transit.

In the UK we offer a free returns service so all you need to do is re-use the same bag, peel off the freepost returns sticker on the delivery note and attach to the front, pop the completed returns form in with the product, seal it up with the second seal and post it back to us. We will be in touch as soon as we have received it back.

For the rest of the world, please pop the completed returns form in with the product, seal the bag with the second seal, and post it back to us at our Wheal Kitty Workshop. Any customs duties, local sales taxes and handling charges are non refundable. We will be in touch as soon as we have received it back.

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us.


If you wish to exchange something in your order please place a new order online for the replacement item, then return what you don’t want to keep as above. Put your new order number in the box provided on the returns form, and if you had to pay postage on your new order we will refund it once we receive your return.


Studio Photographer

Photographic resource providing studio and product imagery for web, social and print

Reporting to: Head of Creative

Salary - Relevant to experience & location

Contract - Full Time Permanent

Location St. Agnes

The Finisterre Studio Photographer is responsible for the creation of beautiful studio model and still life product imagery for use online and in print. The role also encompasses managing the studio calendar, booking models and workflow to fall inline with product & season launches, PR requirements and wholesale needs. The role is part of the marketing team and strong organisational skills are required to manage a fast paced environment with daily new ideas.

Working closely with the creative team the Studio Photographer is responsible for implementing the brand vision through all outputs and needs, and to continually keep abreast of innovation in techniques and researching improvements and alternative aesthetics.

Full details click here

Application: Send examples of work, CV and cover email to

Deadline 18 Nov 2015


Finisterre UK Limited (“Finisterre”). Registered in England and Wales No. 04444480
Registered Office Unit 6 Wheal Kitty Workshops, St Agnes, Cornwall TR5 0RD, UK
VAT No. 846366890

By entering the Finisterre website you agree to abide by the Terms and Conditions of use. A placement of an order online indicates your acceptance of these Terms & Conditions.

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. Your card will be charged automatically when you place your order. If for any reason we are unable to fulfill your order, a full refund will be given.

The contract between us (Finisterre) and you (the customer) becomes binding when we send you an invoice (with your goods). You will own the goods once they have been delivered to the address specified and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods. We will contact you if there are any problems.

Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods.

We do try to ensure the pictures of the goods on our website are accurate. However, there may be slight variations in colour and texture between the pictures and the goods themselves.



All credit card numbers are encrypted in the software when your order is placed online using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you would prefer, please feel free to give us a call to place your order over the phone.


Information We Collect and How we Collect It

We respect your privacy and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below.
We control information we have collected about you that is relevant to your account. This includes:

  • Your purchasing habits with us
  • To verify your identity and that you are least 18 years of age (we cannot sell any goods to you if you are below 18 years of age).

The information we gather on our site falls into two categories: (1) personal information you supply when you become a member, order, complete a survey, post in a discussion forum, post news articles, or provide your email address, and (2) tracking information collected as you navigate through our site.

1. Personally identifiable information. To use certain features on our site, we ask you to become a registered user. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, user name and password. We may ask you for personal information when you place an order for products or complete a survey. We use this information to process your order, your request or to help improve our site. When personally identifiable information is collected, you will know because you will have to fill out a form.
2. Aggregate information. When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity.

How We Use Your Personal Data

  • Marketing. We may contact you with promotions we think might interest you, as part of our market research, either by mail, telephone or email.
  • Third Party MarketingWe may share your details with third parties whose offers we think might interest you, either directly or through a data co-operative. The personal information you provide may also be used for the purposes of: identity verification, credit and risk management, revenue collection, database verification and enhancement. Data co-operatives are companies whose members contribute information about their consumers in exchange for information about other consumers that may be interested in their products.
  • Telephone Calls. We randomly monitor and record your calls. This helps to ensure that we provide you with the highest level of service and maintain quality standards. We may also pass information about you to agents, service providers and employees to carry out services. In the course of providing such services, we may transfer your personal information outside the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.

How You Can Correct Your Information

To update the information retained about you, please log in.
To protect your privacy and security, we will also verify your identity before granting access or making corrections.
If you want to review or amend your personal details, including your billing and delivery address, this can be reviewed within the My Account section of the website under the Personal Details section.
If you do not want us to use your information for third party marketing purposes, or if you wish to adjust any other preferences please contact us at the address detailed in the “how to contact us” section below. In selecting to opt out of third party activity we will ensure all channels of communication, post, email, telephone and SMS (text), are opted out.

Opting Out of All Third Pary Mail Advertising

The most effective way to receive less advertising mail at home is to use the Direct Marketing Association’s (DMA’s) Mailing Preference Service. Through this service, you can choose to stop all future direct mail entirely. All of our third party companies are registered as a DMA member, as members they subscribe to and suppress any name and address on the DMA’s Mailing Preference Service file from its direct mail marketing lists. The simplest way to register is online at or call 0845 703 4599 to request an application form.

Our Email Policies

We will ask for your email address and/or mobile telephone number so that we can send you an email confirming your order and so that we may send you additional marketing information through emails and SMS. If you currently receive eNewsletters and no longer wish to receive them, you can follow the 'unsubscribe' link located near the bottom of each newsletter.

All data is stored on a secure server in the USA for the purposes of email newsletter distribution. Under the terms of their Privacy Policy, they endeavour not to, under any circumstances, contact people on our lists, market to people on our lists, sell our lists, or share our lists with any other party, except as required by law or, regarding contacting, except in response to a complaint or other communication directly from an individual on one of our lists. If you would prefer that your data is not stored in this manner, you have the right to opt out from further communications at any point.

How to Contact Us

Address: Finisterre, Wheal Kitty Workshops, St Agnes, Cornwall. TR5 0RD
Phone: 01872 554 481 Phone calls may be recorded for training purposes
Registered under the UK Data Protection Act (1998) Registration No: A8061185



What are cookies?
Cookies are small text files, which are sent by us to your computer or other device (e.g. mobile phone, tablet). Cookies enable us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to constantly improve our service to you. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.

Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the Finisterre site. Each browser is different; so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.

How we use cookies
The Finisterre site uses cookies mostly to remember what you have added to your shopping bag. In order to make full use of the Finisterre site, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store sensitive information such as your personal or payment details.

On we display video content using Adobe Flash Player. Adobe uses Flash cookies to help improve your in site experience. Flash cookies are stored on your device in much the same way as usual cookies, but your browser manages them differently. If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind though; disabling them will leave you unable to access certain types of content on the site, such as videos.

If you ‘share’ content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Google Analytics
The website analytics service provided by Google also uses cookies to help the website analyse how the site is used. The information generated by the cookie about your use of the Finisterre website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. 

More information on deleting or controlling cookies is available at